Return & Refund Policy

Return requests may be accepted within 7 calendar days of delivery, subject to the final return terms published by ApnaBanaras and applicable law. Please confirm this return window before publishing the policy.

To be considered for a return, the product should generally:

• Be unused, unworn, unwashed and unaltered.
• Have its original tags, labels and packaging, where supplied.
• Be accompanied by the order number or proof of purchase.
• Be returned in a condition suitable for inspection.

A return request must be submitted through our official customer support channel. Please wait for return instructions before shipping any item back.

Eligibility depends on the product, its condition and the reason for the request. If an item is eligible under our published policy, we will explain the next steps.

Sarees are delicate garments that may include woven patterns, embroidery, zari-style detailing and special finishes. Please inspect your order carefully before use.

• Do not wash, dry clean, wear or alter the saree before requesting a return.
• Keep the original product tags and packaging, where supplied.
• Do not remove fall, pico or other custom stitching if return eligibility depends on the original condition.
• Report visible damage or an incorrect item as soon as reasonably possible.

Exchanges may be considered for eligible products, subject to stock availability and approval by our customer support team.

If the requested replacement is unavailable, we will communicate the available options, which may include an eligible refund where applicable.

Please do not dispatch an item for exchange until you receive instructions from our team.

Refunds are subject to return eligibility, inspection where required and applicable consumer protection law. Once a refund is approved, we will initiate it through the appropriate payment channel.

The time taken for the amount to appear in your account may depend on the payment provider, bank or payment method. We will share any available processing information.

Please provide accurate information when requested through our official support channel. Never share your OTP, UPI PIN, card PIN or password to receive a refund.

If you wish to cancel an order, contact us as soon as possible with your order number. Cancellation may depend on whether the order has already been processed, packed or dispatched.

If an order cannot be cancelled because it has already been dispatched, please contact us for guidance under the applicable return policy.

Any eligible refund for a cancelled prepaid order will be handled through the applicable refund process.

If your order is missing an item, contains an incorrect product or appears damaged on arrival, contact us with your order details and any relevant photographs.

We will review the information and explain the available resolution in accordance with the applicable policy and legal requirements.

Return shipping arrangements and charges depend on the reason for the return and the circumstances of the order. Our support team will communicate the applicable arrangements before you send the item back.

Where a product is defective, damaged, incorrect or otherwise covered by applicable consumer protection requirements, the resolution and any related charges will be handled in accordance with those requirements.

Subject to applicable law, a return may not be accepted where an item has been used, washed, altered or damaged after delivery by the customer, or where original tags and packaging required for eligibility are missing.

Any exclusions for customised, altered, made-to-order or other special products must be clearly communicated before purchase and will not override applicable consumer rights.

ApnaBanaras may update this policy to reflect changes in business practices, available services or applicable legal requirements. The latest version will be published on this page.

Any updated terms will apply subject to applicable law and any rights arising from an existing order.