Privacy Policy

Welcome to ApnaBanaras. We respect your privacy and recognise the importance of protecting personal information you share while browsing our website, contacting us or placing an order.

This Privacy Policy explains what types of information may be collected, how that information may be used, when it may be shared and the choices available to you.

Where applicable law requires consent or a particular notice, we will follow the relevant requirements.

Depending on how you use our website, we may handle the following categories of information:

Information may be used, where relevant, to:

• Process, confirm and fulfil your orders.
• Arrange dispatch and delivery of purchases.
• Verify payment status and manage COD orders.
• Respond to customer enquiries and complaints.
• Maintain and improve website functionality.
• Help detect fraud, suspicious activity or misuse.
• Maintain business records and meet legal obligations.
• Send permitted promotional messages where applicable.

Available checkout methods may include online payments through Razorpay and Cash on Delivery (COD), subject to availability at checkout.

We may share relevant information with service providers or other parties when reasonably necessary for the purposes described in this policy and as permitted by applicable law.

• Payment providers for transaction processing.
• Delivery partners for shipping and fulfilment.
• Website service providers for hosting, security or technical support, where used.
• Professional advisers where reasonably necessary.
• Authorities where disclosure is legally required or permitted.

The providers involved depend on the services actually used for your transaction. We do not claim that every category above applies to every order.

Cookies are small files stored on your device by a website. Depending on our website configuration, they may support essential functions such as shopping carts, checkout, preferences and security.

If analytics or advertising technologies are enabled, they may collect information about website usage according to their settings and applicable requirements.

You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart, login or checkout functionality.

We aim to apply reasonable safeguards to protect personal information against unauthorised access, misuse, loss or disclosure.

No method of electronic transmission or storage can be guaranteed to be completely secure. We cannot promise absolute security, but will handle information in accordance with applicable legal requirements.

We retain personal information for as long as reasonably necessary for order fulfilment, customer support, dispute resolution, record keeping and compliance with applicable legal requirements.

Retention periods depend on the type of information, the reason it was collected and any legal obligations that apply.

Subject to applicable law and verification of your request, you may be entitled to request access to personal information, correction of inaccurate details, deletion where permitted, or information about how your data is handled.

You may also request that optional promotional communications stop. Essential messages about orders, payments, deliveries or legal obligations may still be necessary.

Contact us using our official Contact Us page to make a privacy request. We may need to verify your identity. Some information may need to be retained where required by law or necessary to resolve a dispute.

Our website may contain links to external websites or third-party services. These services may operate under their own terms and privacy policies.

We encourage you to review their policies before sharing personal information. This policy does not govern websites we do not operate or control.

Our online store is intended for individuals who can make purchases under applicable law. We do not knowingly seek to collect children's personal information in violation of applicable requirements.

If you believe children's information has been submitted inappropriately, please contact us.

We may update this policy to reflect changes to our website, business practices, service providers or applicable legal requirements.

Any revised policy will be published on this page. Please review it periodically to stay informed.